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Child Support FAQs

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The New Jersey Child Support Program has made changes to improve its customer service to the families of New Jersey. These improvements allow customers greater access to case information, court information and the ability to make payments securely, through an automated PIN process, and efficiently through enhanced website and phone systems. The improved Interactive Voice Response System and website will also assist customers accessing additional family support services. New Jersey Child support customers will also be able to speak to a Child Support Representative from the expanded hours of 8 a.m. to 7 p.m. Monday through Friday, Customers may also access enhanced customer services by calling 1-877-NJKIDS1 (1-877-655-4371) or through the website,
  • What are Child Support Services?

  • Who provides these Services?

  • Who can get these Services?

  • Do I have to pay for these Services?

  • Who is the Custodial Parent?

  • Who is the NON-Custodial Parent?

  • What does the County Welfare Agency do?

  • What does the Probation Division do?

  • What does Family Court do?

  • How are Payments made?

  • How will I know if Payments are being made?

  • How does the Court set the amount of my Child Support?

  • What if the NON-Custodial Parent doesn't pay?

  • Does my Support Order automatically END when my child(ren) reach age 18?

  • Will the Amount of my Child Support always remain the same?

  • Your Responsibilities as the Custodial Parent

  • Other Information on Services?

  • The Child Support Agency is NOT authorized to