WE WANT YOU TO BE AN EFFECTIVE CONSUMER

To resolve consumer frustrations,
we recommend the following guidelines:

1 – First take your complaint to the company from which you purchased the product or service; most often they can solve your problem. Many consumers with complaints mistakenly fail to contact the company before seeking outside help. Save copies of all correspondence.

2 – If you don’t receive satisfaction from the first person you see, ask to see a supervisor or manager.

3 – Be prepared to allow a few days or a week. Some complaints take time to resolve.

1 – If after a reasonable length of time you still have not received satisfaction from the company, gather your facts and call for help. You must have copies of bills, contracts, canceled checks, warranties and any correspondence you have sent or received regarding the problem.

2 – You are now ready to contact the Somerset County Division of Consumer Protection. We may be reached by phone or fax (numbers shown below) or by completing a preliminary complaint form online.

20 Grove Street, P.O. Box 3000

Somerville, NJ 08876 -1262

Telephone: 908-203-6080

Fax: 908-575-3905

Hours: 8:30 a.m. – 4:30 p.m., Monday – Friday